Ree’s musings

I'm so grateful for tech support workers! I was helping my mom with a a mobile phone upgrade. Somewhere along the way, something went wrong and her account no longer showed that she was paid well in advance. Eek!

So she and I (because I'm better with mobiles than my mom is, what with being a nerd and all) talked to a number of support staff. It was not fun. It was absolutely worth it though -- at the end of it, her account status had been recovered and restored, and there was a bonus too.

Those tech support people are magic. I am convinced. They have the power to scan their database and say, "Ah, I see the problem" and fix it just by putting you on hold for minutes on end! MAGIC!